Apptad - End User Support Technician Job at Apptad Inc, Milwaukee, WI

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  • Apptad Inc
  • Milwaukee, WI

Job Description

Role :- End User Support Technician

Location- Milwaukee, WI (Onsite)

As an End User Support Technician with technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

  • Provide customer facing end-user support that includes
  • Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
  • IMAC support including large scale/bulk office moves/re-stack activities (all moves)
  • Support for Operating System, Windows and MAC, MS Office suite and other business application
  • Proficient imaging devices using SCCM or Intune
  • Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
  • Support for the Mobility devices (IOS/iPhone/IPads)
  • VIP and home-based office (HBO) user support
  • Manage the ticket queue in ServiceNow system and ensure they are resolved and closed within the defined service level maintenance
  • Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

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