Job Description

Position:Customer Service Representative
Location: Louisville, KY
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will play a crucial part in maintaining the reputation of our company by ensuring customer satisfaction with each interaction.
Department Consider Posh Pro Employment Type Full Time Location Louisville, KY Workplace type Onsite Compensation $38,500 - $48,000 / year
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely manner.
Resolve customer complaints and issues effectively, ensuring a high level of satisfaction.
Document all customer interactions in our CRM system accurately and promptly.
Provide detailed information about products and services to customers.
Identify and escalate priority issues to the appropriate department when necessary.
Conduct follow-ups with customers to ensure resolution and satisfaction after their inquiries.
Skills, Knowledge and Expertise
Previous experience in customer service or a related field is preferred.
Excellent communication and interpersonal skills, with the ability to engage with customers professionally.
Strong problem-solving skills and the capability to think on your feet.
Proficient in using customer service software and Microsoft Office Suite.
Ability to work efficiently both independently and as part of a team.
Strong attention to detail and organizational skills.
Benefits
Competitive Salary
Flexible Work Schedule
Paid Time Off (PTO)
Health & Wellness
Professional Development
Employee Discounts
About Swipe Say Easy
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Apply Now

Job Tags

Full time, Work at office, Flexible hours,

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