Job Description

Aviata Health Group is looking for a Director of Patient Experience to join our family!
Must Have Nursing Home Experience.
Customer service role in the health care industry - Monday - Friday from 11am-7:30pm.
Rate of pay is based on skill set and experience.
Before a resident arrives at our center, our Director of Patient Experience will ensure a smooth transition into our care. We recognize that it's the little things that make a big difference in reducing stress and enhancing customer satisfaction during this emotional time. With our Customer Service Concierge Program, we strive to help new patients feel welcome and at ease from the very beginning.
Benefits
Get paid in advance with us: We offer access to your earned but unpaid wages, or we pay bi-weekly.
Pay rate: Competitive. Additional holiday pay and overtime hours may apply.
Access to online learning 24/7: Use it for free to help satisfy your state specific licensure requirements.
Health, dental, and vision insurance for the entire family and more!
401k with a match!
Customer Service Program Responsibilities
Ensures rooms are ready and equipped for patient needs.
Prepares staff for patient arrival, including communication of special conditions or requirements.
Greets new patients and their families and assists through the admissions process.
Facilitates introductions to caregiver staff and departments.
Conduct a post-admission satisfaction survey to evaluate the initial days of the stay and promptly address any questions or concerns.
Provides daily concierge check-ins for the first few weeks of the stay to ensure satisfaction and confirm that any requests are met.
Companionship and conversation.
Required Qualifications
High School diploma or GED.
Must be 18 years of age.
Customer service oriented.
Ability to read and communicate at an adequate level to essential job duties.
Ability to treat and care for seniors and their property with dignity and respect.
Ability to communicate with clients in a friendly and congenial manner.
Ability to read and write in English.
About The Company
We strive to create an environment where people feel safe, heard, and understood. Our leadership teams embrace our "people first" philosophy.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Tags

Bi-weekly pay, Monday to Friday,

Similar Jobs

Pernini Legal, LLC

Litigation & Trial Practice - Associate Attorney - Food & Beverage Job at Pernini Legal, LLC

...Litigation & Trial Practice Counsel (Attorney) - Food & Beverage Location: Washington, D.C. HYBRID Our client, a prestigious... ...their Washington, D.C. office . This role focuses on FDA regulatory compliance and enforcement matters, specifically within the...

Yexgo

Data Entry Clerk Admin (Remote) Work From Home Job at Yexgo

...start a lifelong career with unlimited opportunity. Discover the flexibility youve been searching for by taking a minute to finish our online application.Minimum requirements:QualificationsNo experience, Willing to trainAbility to work within recognized turnaround...

Express Employment Professionals - Mesquite

MIG/TIG Welder Job at Express Employment Professionals - Mesquite

...Title:MIG Welder 2nd Shift Location:Sunnyvale TX Hours:2nd Shift M-F 3:30pm - 12am (OT on Saturdays as needed) Please send resumes to: ****@*****.*** Type:Temp-to-Perm Pay Rate: $16.00 - $18.00/hr. Starting Pay Rate based on previous job experience...

PESG Inc.

Entry-Level Sales & Marketing Associate - No Experience Needed Job at PESG Inc.

...you need to thrive and grow in a fulfilling career. &##128233; Ready to Launch Your Career? Apply now to join our team as an Entry-Level Sales & Marketing Associate and start making an impact with every interaction. &##128073; Apply today to turn your potential...

Yuanzhu Book Sales Center,Lanshan District,Linyi City

English Teacher (Online/Offline) Job at Yuanzhu Book Sales Center,Lanshan District,Linyi City

...Education, Linguistics, or a related field. TEFL, TESOL, or CELTA certification is preferred. Previous experience teaching English online or offline. Strong communication and interpersonal skills. Proficiency in online teaching tools and platforms (for remote...

Director of Patient Experience Job at Aviata Health Group, Bradenton, FL

TmQyUFhxVnZGeEpYRkhOdnc2c3djY0tIVlE9PQ==