At Sparkbit 360 , we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.
We are seeking a patient, detail-oriented, and customer-friendly Inbound Call Center Agent to join our Washington, DC team. This role focuses solely on responding to incoming customer calls no social media or digital marketing tasks.
Listen actively to understand customer questions, concerns, and needs
Provide accurate information about Sparkbit360s services, processes, and policies
Assist with client account inquiries, billing or service clarifications, appointment scheduling, or general customer support
Document call details, customer interactions, and resolutions using the companys CRM or call tracking system
Escalate issues to appropriate internal teams when needed to ensure timely resolution
Follow internal guidelines, scripts, and procedures to ensure consistency in customer service
Benefits
Competitive hourly pay
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for growth and advancement
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