About Clicrite: Founded by high-level engineers, we reshape IT support for small and medium businesses. Eschewing typical corporate norms, our ethos is about rolling up sleeves and getting hands-on. Our team's diverse talents and experiences fuel our innovation and excellence. Here, your voice matters in shaping our collective future.
Why Join Us:
Dynamic Culture: Our core values are our compass - Positive Energy, Honest Communication, Mutual Benefits, User-Centric Focus, and Gap-Filling Initiative.
Impactful Work: Engage in tasks that challenge and fulfill you, driving both client satisfaction and personal growth.
Collaborative Environment: Your insights are not just welcomed, they're essential to our continuous improvement.
The Role: As an L2 MSP Helpdesk Technician, you're more than just a technical expert. You're a pivotal force in delivering outstanding service and driving process improvement. Balancing technical prowess with excellent client interaction skills, you'll be at the forefront of managing and escalating complex IT issues, while also being a proactive solution finder.
Responsibilities:
Monitor service tickets and respond promptly and appropriately.
Offer remote and on-site support to clients, as needed.
Provide server and network maintenance and support to clients.
Identify, research, and resolve technical problems reported by clients.
Communicate with customers as necessary to gather information and provide updates.
Document all communication and steps taken in the service ticket for future reference.
Key Qualifications:
MSP Experience: At least one year in working in an MSP setting.
Technical Skills: Proficiency in server, firewall, and network troubleshooting (Hyper-V, Sonicwall, Cisco, Ubiquiti), Microsoft Server/PC products, O365, and advanced networking principles
Additional Skills: Exceptional time management, communication, and client relationship skills. Experience with PSA/Ticketing systems and a knack for learning and adapting quickly.
Preferred Skills:
Certifications: A+ required; Network+, Security+, or Microsoft certifications desirable.
Software Proficiency: Familiarity with ConnectWise Manage, Ninja RMM, and documentation platforms.
HR Information
Full-time, Permanent position
In-office role in Rockland County, NY
Pay: $60,000 - $72,000.00 per year
Paid time off
Tuition reimbursement
Schedule: Monday to Friday
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