Job Description

Job Summary:

A Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Managers are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of operational excellence. A Manager’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. A Manager has the capability and decision-making skills to consider larger complexities of the business. A Manager can properly manage a shift and ensure profitability and efficiency in the daily operations of the business. They are viewed as a leader among their peers and those in their span of care. They lead by example and set the tone that others will follow.

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Employer sponsored Medical insurance
• Dental and Vision insurance options
• Life insurance
• Employee Assistance Program (EAP)
• Scholarship opportunities
• Free college (online) through Point University
• Competitive pay
• Meal credit

Competencies:

• Consistent, reliable and present
• Ability to work in a fast-paced environment
• Able to identify bottlenecks and put aces in their places
• Demonstrate strong interpersonal skills and Emotional Intelligence
• Able to delegate and lead others effectively
• Ability to manage Team Member behavioral and performance issues
• Proficient in handling work-related injuries and crisis-management 
• Show professionalism / preparation throughout all of work, through written and oral communication
• Strong commitment to superior customer service
• Ability to work in a team environment with shared ownership and responsibility
• Display a hunger to grow and enthusiasm for the business

Responsibilities:

Leadership

• Promote a safe environment, and drive healthy culture (minimal politics, minimal confusion, high employee morale, and high productivity)
• Post-shift walkthroughs with results communicated on Slack
• Hold Team Members accountable for training Team Members-in-Training properly

Talent

• Hold daily huddles with Team Members on shift
• Say hello and goodbye to every employee on shift 
• Assist with the development of Team Members

Customer Experience

• Place Team Members and New Hires in positions appropriate for the business needs, adjusting during peak and slow times
• Call Team Members in if we are experiencing callouts 
• Mitigate and de-escalate customer or employee disputes 
• Oversee quarterly Food Quality and Food Safety visits 

Sales & Brand Growth

• Support the opposite house whether running breaks or relieving pressure from call outs that alter sales and operations
• Hold and maintain high standards for safety, quality, and accuracy in the restaurant
• Oversee completion of daily checklists (i.e. Jolt)

Financial Stewardship

• Run breaks in accordance with jurisdictional labor laws
• Execute Food cost / Food safety initiatives 
• Call area stores if inventory is running low, and organize the transfer of product
• Call approved vendors if repairs and maintenance are needed
• Conduct End of Month counts

Requirements:

• ServSafe Manager level certified 
• Reliable transportation
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
• Cash Management experience 
• Fluent in English required 
• Fluent in Spanish preferred 
• Non-disclosure agreement required

Availability Requirements:

• Work a minimum of thirty hours a week
• Must be available to either open or close the restaurant daily
• Must have open availability 5 days out of the week; utilizing Friday and Saturday as two of those days.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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