Patient Experience Manager Job at Aramark, Fort Lauderdale, FL

Tzk2TFhhQmlFQnhSR1hCaHc2SXdjY3lCWEE9PQ==
  • Aramark
  • Fort Lauderdale, FL

Job Description

Aramark Healthcare+is seeking a  Patient Experience Manager to support the Healthcare Support Service Departments within  Broward Health System .  The  Patient Experience Manager will focus on their impact on the overall patient experience within the hospital.   To contribute to the overall patient satisfaction as expressed in third party surveys, contribute to enhancing the overall brand of the hospital client and Aramark.   To contribute to developing patient loyalty to hospital client brand in the marketplace.

Job Responsibilities

  • Perform Patient Connect interviews with patients and their families
  • Conduct Patient Connect data analysis
  • Generate and review Patient Connect data for opportunities to improve patient satisfaction
  • Train and coach others on how to effectively perform Patient Connect interviews
  • Conduct AIDET  and/or W.E.S.T. Observations:
    • Housekeeping Associates
    • Host/Hostesses
    • Call Center (phone etiquette)
  • Observe New Admission Greetings
  • Technology savvy (CBORD, EPIC)
  • Adopt A Floor Program (AAF Program)
  • Coach managers on New Admission Greetings
  • Conduct Patient Experience Assessments
  • Coach managers on Patient Experience tools
  • Conduct Gridding Analysis
  • Coach leadership team on Gridding Analysis Outcomes
  • Attend and Participate in client QBR’s
  • Collaborate with hospital Patient Experience team; create an alignment between EVS and the hospital Patient Experience initiatives
  • Participate in new employee orientations relative to patient experience expectations

Qualifications

  • Associates Degree required plus equivalent experience. 
  • Bachelor Degree preferred plus equivalent experience.
  • 1-2 years of hospital customer service preferred
  • 5 years of customer service experience

Education

Job Tags

Similar Jobs

TSI - Transforming Solutions, Inc.

Junior Project Manager/Business Analyst Job at TSI - Transforming Solutions, Inc.

 ...TSI is a rapidly growing management consulting firm based in the Chicago area. TSIs core...  ...a consultant who can serve as a hybrid Junior PM/Business Analyst. This role will be doing...  ..., technology assessment, light project management, and support in other areas.... 

Sonepar

Digital Solutions Sales Specialist Job at Sonepar

 ...for and drive sales across all mediums of our existing digital platforms (including: web sales, mobile, System to System, EDI and proprietary solutions). Develop internal and external training programs to enrich our associates and customers knowledge and understanding... 

Fikes Products

Day Porter Janitor (morning shift) Job at Fikes Products

 ...Location: Federal Way, WA Compensation: $20.76/hour Schedule: Monday Friday, 4 hours per day / 20 hours per week Position Summary Were looking for a reliable and detail-oriented Day Porter Janitor to maintain the cleanliness and presentation of an apartment... 

Compass Group

COOK at UH Clearlake Campus (FULL AND PART TIME) Job at Compass Group

Location: University of Houston We are hiring immediately for full and part time COOK positions. Address : 4700 Calhoun Road Cougar Woods, Houston, TX 77204 Note: online applications accepted only . Schedule: Full and Part time: open availability, details...

JPMorgan Chase & Co.

US Equities High Touch - Analyst Job at JPMorgan Chase & Co.

 ...Job Description As a US Equities High Touch Analyst within Equities team, you will be responsible for maintaining and developing...  ...range of clients (asset managers, insurance accounts, pension funds, banks, sovereign wealth funds, corporations, hedge funds, etc.)....