Principal End User Experience Engineer - TS/SCI w/Poly Job at General Dynamics Information Technology, Annapolis Junction, MD

T3Q2SldhNXZHaE5WRkhWa3dLNDBlOCtDV3c9PQ==
  • General Dynamics Information Technology
  • Annapolis Junction, MD

Job Description

Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

End User Experience Engineer

Deliver simple solutions to complex problems as a End User Experience Engineer at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

At GDIT, people are our differentiator. As a End User Experience Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Engineer Advisor joining our team.

HOW A END USER EXPERIENCE ENGINEER ADVISOR WILL MAKE AN IMPACT

● Lead the implementation and deployment of the 1E application across the organization's end user environment.

● Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.

● Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.

● Develop and implement strategies for continual service improvement and security enhancement initiatives.

● Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.

● Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.

● Ensure compliance with IT policies, procedures, and regulatory requirements.

● Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.

● Stay current with industry trends and emerging technologies in end user experience management and IT operations.

● Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion from a program perspective.

● Utilize Splunk and SCCM tools in areas where 1E is not applicable to ensure comprehensive tool integration from a programmatic standpoint.

● Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.

WHAT YOU’LL NEED TO SUCCEED:
● Education: Bachelor of Arts/Bachelor of Science
● Required Experience: 8+ years of related experience
● Required Technical Skills: Proven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E application
● Security Clearance Level: TS/SCI w/Poly
● Required Skills and Abilities: Proficiency in using analytical tools and metrics to drive performance improvements and security enhancements. Ability to think innovatively and strategically to enable continual service improvement and optimize end user experiences.
● Preferred Skills: Strong understanding of IT operations, including experience with Splunk and SCCM environments. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Strong problem-solving skills and the ability to troubleshoot complex technical issues.
● Location: On Site
● US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from

#GREENWAY

#MD_2025Alumni

Work Requirements

Years of Experience

8 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Job Tags

Similar Jobs

Sierra Health and Wellness

RN Supervisor - Sierra Health and Wellness - Concord, California, United States Job at Sierra Health and Wellness

 ...RN Supervisor employment opportunity. Sierra Health and Wellness utilizes evidence-based methods to restorefamilies, relationships,...  ...assigned. Communicates with medical providers and the program director to ensure safe patient care and compliance. Assists with... 

Rose International

Quality Assurance Tester Job at Rose International

 ...Industry: Government/Staffing Job Title: Quality Assurance Tester Job Location: Trenton, NJ, USA, 08625 Work Model: Hybrid...  ...Nice To Have Skills/Attributes: SalesForce, Snowflake, Tableau Experience Desired: Experience working with K-12 data (1 yrs); Experience... 

Enterprise Medical Recruiting

Hematology/Oncology Nurse Practitioner - Southern Connecticut Cancer Center Job at Enterprise Medical Recruiting

 ...An excellent opportunity exists for an experienced Hematology/Oncology Nurse Practitioner or Physician Assistant to see a broad spectrum of Hematology/Oncology patients in the office and hospital. Will consider APRNs with previous nursing experience in Hematology and Oncology... 

Workforce Solutions

On Call Test Proctor - Visalia Job at Workforce Solutions

 ...advance nursing talent. Job Description We are seeking reliable and detail-oriented individuals to join our team as Test Proctors. In this role, you will be responsible for maintaining the integrity and security of academic testing environments. Proctors play... 

Vegas 12, LLC

Nightlife Promoter Job at Vegas 12, LLC

 ...Entertainment has been a fixture in the nightlife community for over a decade. Vegas Group Entertainment recently reorganized its promotional department and is looking to add to the team. VGE is looking to become stronger than ever in 2018. With contracts at the top...